Restaurant Management System (UK)

Features

Innumerable features that are sensitive and designed to give your business a more convenient and reliable intelligent experience. Below we have listed down some of the primary features of the solution:

• Restaurant POS: A POS is a central unit of your restaurant management system. Your database gets updated every time a new customer gets their order punched in. Apart from this, a POS helps in handling essential operations such as printing KOT, ticketing, and of course, billing.
• Online Ordering Platform: Not just that having your own website and/or app helps you get business directly on your platform, having your own assets has several benefits :

  A) Commission saved which you would have to pay to third-party aggregators

  B) Each order gets you more profit saved

  C) Opportunity to showcase and market your unique brand and separate yourself from competitors.

  D) It enables you to gather client information — further enabling you to run your very own CRM campaigns, re-marketing, and keep customers coming back for more.

  E) Gives you your virtual estate on the web, your permanent and non-devaluing e-resource.

• Order Management: It is always good to keep a tab on what’s happening in your restaurant, both online and offline. Like you get orders both through your ordering platform and through third-party apps like FoodPanda, Swiggy, and Zomato. You can easily manage the dashboard which shows an integrated picture of your orders coming in through all channels. Notifications and status messages will get to you from your dashboard, making it significantly easier to manage orders.
• Table Reservation System: This is crucial in the dine-in segment of restaurants. The goal is to be able to accept table reservations from your website and deal with all the table reservations from a single dashboard. The ability to keep a keen eye on the guest list and waiting time is a given and is important in a dine-in facility. It’s always good to know when your loyal customers are coming in, so you can get ample time to amp up the wow factor for them.
• Restaurant Marketing Management: Convey your offers, menu items, and your special discounts the right way and much more with restaurant marketing management. These activities and efforts will keep your customers engaged and make them come back to your restaurant.
• CRM Management: Post-sign-up by the customer, the CRM process gets kicked off for that customer as their data gets inserted in the database and the marketing system takes care of CRM activities which helps you categorize the database on the basis of age, preferences and items ordered. This helps in better customizing the messaging in your outreach campaigns.
• Loyalty Management: This can be called the secret sauce which helps you convert your new customers into returning ones. Loyalty programs, if well executed and promoted can help you reward your loyal customers with rewards with enhanced and better offers. This can be even further segmented into categories based on the degree of loyalty, which can be determined by their total orders, frequency of visits, and average order value, for instance.
• Other Features: Employee Management Tools, Accounting tools, and many more.