Citta - Our Portfolio

Project Overview

This chat system allows users to communicate in real-time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software. This trait allows users instantaneous access and only a web browser is required to chat. Users will always get the latest version of a chat service because no software installation or updates are required.

Service:Service Sector
Industry:Service Sector
Company Name:Bz Bz Live
Location:United States
Address:Second Floor, Pearlplaza Complex, beside GT Sheth School, 150 Feet Ring Rd, near KKV Hall, Rajkot, Gujarat 360005
Project Timeline:6 Months
Website:https://www.cittasolutions.com/
Project Link:https://www.cittasolutions.com/

Pain Areas

Meeting Customer Expectations: Sometimes customers have difficulty explaining their issue. This is completely normal. They may not know your processes and technical terms, only that they are disappointed your product or service did not meet their expectations.
Customer Service Workflow: customer journey map is simply a diagram that illustrates the steps (touch-points) customers go through when engaging with your company. Aligning customer service workflow with your customer journey means understanding the information customers may need at each stage.
Exceeding Customer Expectations: The modern marketplace demands a customer-centric approach. Without this, it is impossible to succeed. Customer’s expectations constantly change. Fulfill those expectations by staying one step ahead, keeping up to date through customer feedback and the latest market trends.
Support Pain Points: As and when a customer takes any product or services from you they expect some good support if they face any issue. But sometimes without live chat, it becomes difficult to connect with support

Solutions

Faster Time to Market: Build modern messaging experiences in minutes with Bz Bz Live.
Increase Sales and Conversions: While browsing your website, prospects and customers will have questions about your product or service. With live chat, you can answer them immediately – and while the buyer is still on your website.
Reduce Support Costs: In traditional call centers, a customer service agent will handle both phone and email requests. But, only one at a time (can you imagine trying to answer two calls at once?). The benefit of live chat software is that it changes all of that.
Build Trust with Buyers: Consumers are naturally skeptical of buying things from people they don’t know. It’s human nature. But, with live chat, you can have a direct conversation with your buyer that allows you to build trust and close the gap between online and offline purchases.
Gain a Competitive Advantage: Offering live chat to your customers presents you with a great opportunity to gain a competitive advantage over your rivals.

Features

Innumerable features that are sensitive and designed to give your business a more convenient and reliable intelligent experience. Below we have listed down some of the primary features of the solution:

Live Chat: Chat with web visitors in real-time. The earliest live chat app on the planet!
File Transfer: Send and receive files during a chat. Use this feature to send quotes, brochures, etc when your visitor requests you.
Real-Time Visitor Monitor: See who's on your website in real-time and start a conversation with your website visitors.
Block List: See the list of the blocked visitor on your website
Reports: See total conversations, average response time, average chat duration, and more!
Department: Create different Departments for your team, and assign different agents to each.

Technology

Version Control

VisualSVN

Development Skills

ASP.NET Core ASP.NET MVC React Native

Databases

Microsoft SQL Server

Frontend

Jquery Java script HTML

Backend/Programing Lang.

Development Deliverables

Website Development Website Optimization API Database Architecture Database Design Database Development

Web Servers

Apache HTTP Server

IDE/Tools

Microsoft Visual Studio

Compatibility

Google Chrome Mozilla Firefox

Operating System

Google Chrome Mozilla Firefox

Hardware/Devices

Document
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Contact us by filling out the form below. We are available to discuss your specific project needs in greater detail to help you to find the best solution for you and your business.

Business Address

Citta Solutions Global LLC.

555, Republic Drive, Ste 311, Plano TX- 75074, USA

Citta Solutions Limited.

22 Netherly Dr, Etobicoke, Ontario, Canada, M9V3M2

Citta Solutions Pvt. Ltd.

#911, Times Square Arcade, Opp. Rambaug, Nr.Ravija Plaza, Thaltej-Shilaj Road, Thaltej, Ahmedabad-380059

Business Enquiries

[email protected] / +91 81 4029 7820

For Support

[email protected] / +91 70 4155 4142

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Live Chat Software Solution - Web Portal (US)